Help Desk Directory - Browse by Name
|
|
|
Help Desk Directory - Browse by Name
|
HOME BROWSE BY NAME BY DEPARTMENT BY DATE SEARCH BY FIELD ADD, EDIT, OR DELETE
| Name | Phone | Dept | Audience | Services | Ticketing | Updated | |
|---|---|---|---|---|---|---|---|
| Accounts Payable | ap@finance.ucla.edu | (310) 794-0197 | Accounts Payable | Campuswide users of the PAC system. | The Accounts Payable Help desk supports campus (and associated UC) users of the PAC (Purchasing and Accounts Payable) system. | Manual Paper Logs | 1/28/09 |
| AIS Help Desk | hd@ais.ucla.edu | 310-206-6951 | AIS | Campuswide users of AIS mainframe (OASIS) and distributed/web-based applications, QDB, and ISIS. AIS Staff for desktop support | AIS Help Desk supports campus (and associated UC) users of all AIS-supported central administrative applications, such as General Ledger, Purchasing/BruinBuy, Payroll/EDB, Student Records, Grad and Undergrad Admissions, and Financial Aid Management, among others. We support the technical issues related to accessing and using these systems from on campus or from home. (Central campus administrative offices provide functional support for the applications.) In addition to supporting these applications, we also provide assistance for remote printing from the AIS mainframe, obtaining an AIS account, password problems, and general questions about AIS applications and technology. We also manage both the CSC email list and the emergency email list. We provide triage support for the AIS LAN and the Chancellor's Office LAN. | 2/27/04 | |
| Arthur Ashe Student Health & Wellness Center | shshelp@ashe.ucla.edu | 44768 | Student Health Service | Staff, students | Email, web online applications including health insurance, appointments, pharmacy refills. | 3/8/04 | |
| Bruin OnLine Help Desk | consult@ucla.edu | (310)825-7452, option 1 | Communications Technology Services | Faculty, Staff and Students at UCLA. | Email accounts (@ucla.edu), Dial-up access, Internet Mail Access Protocol (IMAP), Server-side Filtering Service, Spam Identification Service, Virus Identification and Removal Service, Mailing list, UCLA Proxy Server, Software to use BOL services, BOL Webmail, Web page hosting service, Wireless Network Access, Usenet News service, Virtual Private Networking (VPN) Service | OTRS | 1/28/09 |
| BruinBuy | bruinbuy@finance.ucla.edu | 310-794-6013 | Campus Purchasing Department | Campuswide users of AIS Mainframe (OASIS) and distributed/web-based applications at UCLA, UCOP and UC Merced locations. | BruinBuy Help desk supports campus (and associated UC locations) users of BruinBuy and BruinBuy WorkFlow. Provides additional documentation in BruinBuy "How to do..." forms. | 8/13/08 | |
| BruinCard | bruincard@finance.ucla.edu | x52336 | BruinCard | Campus Departments that use BruinCard | BruinCard system related issues | 10/14/04 | |
| CCPR Help Desk | helpdesk@ccpr.ucla.edu | 310-422-7219 | California Center for Population Research (CCPR) | All CCPR community members....including those in CHS, Economics, Geography, Medicine, Psychology, Public Health, Public Policy, Sociology and more! | Anything and everything related to technology. Please reach us at helpdesk@ccpr.ucla.edu | 10/28/08 | |
| CDH Help Desk | cdh@humnet.ucla.edu | (310) 206-1414 | Center for Digital Humanities | Humanities faculty, staff and graduate students. | Phone, email, and in-person hardware and software desktop and laptop support; Departmental file, print and email services; Email accounts (@humnet.ucla.edu); Internet Mail Access Protocol (IMAP); Web Mail; Server-side Mail Filtering Service; Spam Identification Service; Virus Identification and Removal Service; Software distribution and installation to licensed department faculty, staff and graduate students; Wireless Network Access, Network storage space; Remote access to Network storage space (FTP); Monthly home/personal computer support clinics; E-Campus support; Departmental web page hosting and support; Personal web page hosting; PC computer Lab; Mac computer lab; Instructional Technology Lab; Special projects with Humanities faculty to promote the use of technology in teaching. | We are using Microsoft SharePoint Server 2007 as our Help Desk system. | 2/5/09 |
| CIMS (Course Inventory Management System | cims@registrar.ucla.edu | 206-7045 | Registrar's Office | Staff and faculty who propose or modify courses. | Help with system access and use. | 6/21/04 | |
| CIS Help Desk | MyUCLA@college.ucla.edu | 310-206-4525 | College Information Services | Campuswide users of MyUCLA (my.ucla.edu), webmail and other web-based applications including; Gradebook, Counselor Desktop, Orientation Reservation system, etc., mainframe application (Degree Progress Report). UCLA College Office of the Deans and Honors & Undergraduate Programs staff desktop and laptop support. | Phone, email, and in-person hardware and software desktop and laptop support; Office of the Deans and Honors & Undergraduate Programs (HUP) file, print and email services; Email accounts (@college.ucla.edu); Web Mail; Server-side Mail Filtering Service; Spam Identification Service; Virus Identification and Removal Service; Licensed software distribution and installation to Office of the Deans & HUP staff; Wireless Network Access, Network storage space; Remote access to Network storage space (VPN); Remote computer support; College web page hosting and support; PC Computer Lab (A316 Murphy); Gradebook development & support, Counselor Desktop development & support, Degree Audit troubleshooting, encoding & training, Microsoft Office Suite & specialized application training and support, | None used currently. Tracking is performed through Outlook for email support tasks using the follow up flag feature. This is also the case for escalated phone support which is emailed to 2nd and 3rd level support as appropriate. | 1/28/09 |
| CLICC Lab | helpdesk@library.ucla.edu | 310-825-7557 | CLICC Consortium/Library | The lab is open to anyone with a valid Bruin OnLine ID and password, with a focus on undergraduates in the Humanities and Social Sciences. | Computing Commons: 145 Powell. Electronic Classrooms: 320 Powell. Laptop Lending Desks: in Powell, YRL, Music, Biomed, Science & Engineering (Boelter) libraries. Assistance is provided to those using CLICC computing services and hardware. Basic assistance is also provided to those using their own laptops with the campus wired or wireless networks. | 10/7/08 | |
| Computing Services | mmascari@dent.ucla.edu | 63591 | School of Dentistry | Dental students, faculty and staff | desktop support, network support, application development | We have an internal system that we use to track computers/problems/resolutions | 1/28/09 |
| Corporate Financial Services | systems@finance.ucla.edu | 310-794-2200 | Corporate Financial Services | Users employed directly by UCLA CFS | Workstation, Server, and application support for CFS users | Right Now Eservice - ver 8 http://www.rightnow.com/ | 1/28/09 |
| CTRL | Joel@ctrl.ucla.edu | 310-825-7421 | Computer Technology Research Laboratory | CTRL staff members | Application development, Video Production Services, Video Streaming, Video Conferencing, Database administration, high speed networking | 5/17/04 | |
| DIA Helpdesk | helpdesk@athletics.ucla.edu | 310-206-2000 | Department of Intercollegiate Athletics | UCLA Athletics Staff, Coaches, and Student-Athletes | In-house developed database application | 1/28/09 | |
| D|MA labs helpdesk | support@design.ucla.edu | 825-6803 | Design|Media Arts | Design majors and some other members of the School of Arts & Architecture that need access to the video or audio labs. | Large format printing and scanning. Camera rentals. Graphics processing and animation software. | We use a whiteboard and a mailing list for issue tracking. We tried an open source solution called IRM but found that a system was more trouble than benefit. We also wrote a web page for tutorials, FAQs, and account maintenance (support.design.ucla.edu) | 1/28/09 |
| External Affairs HelpDesk | helpdesk@support.ucla.edu | 310-794-3400 | External Affairs | External Affairs Staff (Advancement Services, Alumni Relations, Development, Finance & Info Mgmt, Government & Community Relations, University Communications, Vice Chancellor’s Office). Also support Audit & Advisory Services as well as many external users of Advance (UCLA’s Alumni/Donor database) and our extranet. | Email, web mail, wireless PDA, file and print services; Hardware, software, custom applications support; Server-side Mail Filtering; Virus Identification and Removal Service; Departmental web page hosting; Listserv; Remote access to network via dial-up or Citrix. | We use BMC Service Desk Express by Remedy version number 9.20.4189.0 | 1/28/09 |
| Facilities Management Information Systems (FMIS) | helpdesk@facnet.ucla.edu | (310) 206-1033 | General Services (GS) (Facilities Management, EH&S and Transportation Services) | Facilities Management (FM); Environment, Health and Safety (EH&S); UC Police Department (UCPD); Communications Technology Services (CTS); Office for the Protection of Research Subjects (OPRS); Campus Building Coordinators; Campus Emergency Operations Group (CEOG). | Network, Desktop, Email and Web Support and Services for GS, UCPD, CTS and OPRS. Facilities Web Application Support for Campus Building Coordinators. Support for the following campus systems: Facilities Services Request (FSR); Facilities Online Billing Statement; Trouble Ticket Online; Campus Scheduled Outages; Campus Space Inventory Services; Research Application Tracking System (RATS). | 2/18/04 | |
| Library Computing Services | helpdesk@library.ucla.edu | 310-825-7557 | UCLA Library | UCLA Staff, Faculty, Students, Public | Provide computing and printing services to everyone in the library public areas. Provide support for all library staff | Footprints 8.1 | 1/28/09 |
| Managed IT Systems | mitshelpdesk@cts.ucla.edu | 310 825 6000 | Communication Technology Services (CTS) / Business and Administrative Services (B&AS) | Users directly employed by CTS, B&AS, OIRM, FMS, Real Estate, Early Care and Education (ECE), Events, Central Ticket Office (CTO), Mail Document & Distrubution Services (MDDS), CNSI, SocGen. | Desktop, Server, Network and application support. | 9/5/06 | |
| Mathematics Computer Consulting Office | bugs@math.ucla.edu | x65359 | Mathematics & Program In Computing (PIC) | Students, faculty, staff and guests of the Math department, as well as undergraduate students enrolled in PIC courses. | Drop-in consulting daily 10-12 and 2-4. Phone consulting 9-5. E-mail consulting 24/7. All aspects of departmental computing are fair game, from desktop and applications support to networking and systems. | 3/11/04 | |
| Network Operations Center (NOC) | noc@ucla.edu | (310) (20)6-5345 | Communications Technology Services (CTS) | Campus registered Network Coordinators and/or network contacts | Campus departmental Campus Backbone Network (CBN), Commodity Internet, and Internet2 routing/connectivity support; campus interface for upstream networks; Domain Name Service (DNS) support for ucla.edu; Network Time Protocol (NTP) service; monitoring and notifications of possible infected and/or compromised hosts. | 2/17/04 | |
| Office of Instructional Development - ITS Helpdesk | its@oid.ucla.edu | 206-6660 | Office of Instructional Development | Office of Instructional Development Staff | Network software and equipment support, email Support (@oid.ucla.edu), phone and in-person hardware and software desktop and laptop support, printing, virus/worm support, Remote computer support, Microsoft Office Suite & specialized application training and support. | 3/10/04 | |
| Office of Residential Life - Administrative IT | cst@orl.ucla.edu | x63697 | Office of Residential Life | ORL Staff and affiliates | Intranet | 2/6/09 | |
| Office of Residential Life - Student Computing | lab@orl.ucla.edu | Office of Residential Life | On-Campus Housing Residents | Intranet | 2/6/09 | ||
| ORIS ServiceDesk | support@research.ucla.edu | (310) 794-0123 | Office for Research Information Systems | Office of Research Administration staff and Campus Research Community | Desktop Support & Services, Network & Systems Administration, Application Support. | c.Support Ticketing System | 2/3/09 |
| Payroll Services | payroll@finance.ucla.edu | (310) 794-8752 | Payroll Services | Campuswide users of the EDB and PTR online systems. | The Payroll Services Hotline desk supports campus and associated UC users of the EDB and PTR online systems. | 6/24/04 | |
| Pcard | pcard@finance.ucla.edu | 310-794-2914 | Campus Purchasing Department | Campuswide users of AIS Mainframe (OASIS) and distributed/web-based applications at UCLA, UCOP and UC Merced locations. | Pcard Help desk supports campus (and associated UC locations)cardholders with program policy and compliance. | 8/13/08 | |
| Pediatrics, OB/Gyn and Family Medicine | pedsis@mednet.ucla.edu | 3108252219 | Pediatrics | 5/17/04 | |||
| Psychology Solution Center | psychnet@psych.ucla.edu | 4-9327 | Psychology | Psychology Members: Faculty, Staff, and students | Training and support for email, file and print services, computer lab management, exam scoring, Psychology course web pages, departmental and auxiallary web sites, desktop support. Integration of campus standard services (ISIS, Shibboleth, Moodle, EM, etc.) | Modified an open source app calledPHP Helpdesk | 1/30/09 |
| Purchasing | purchasing@finance.ucla.edu | 310-794-6005 | Campus Purchasing Department | Campuswide users of AIS Mainframe (OASIS) and distributed/web-based applications at UCLA, UCOP and UC Merced locations. | Purchasing Help desk supports campus (and associated UC locations) users of BruinBuy. Department provides needed guidance in policy and procedures. | 8/13/08 | |
| Radiology Imaging Informatics Helpdesk | riishelp@mednet.ucla.edu | 794-1412 | Radiology | Radiologists, Physicians, Faculties, and Staff throughout the UCLA healthcare enterprise | Provide support related to all Radiology information systems | 6/14/04 | |
| School of Arts and Architecture | support@arts.ucla.edu | X58486 | School of Arts and Architecture | Faculty and Staff within the School of Arts and Architecture | Provide web, file&print and email services. Phone, email, and in-person hardware and software desktop and laptop support. | webhelpdesk.com (paid version) | 3/11/09 |
| School of Law Information Systems | help@law.ucla.edu | 310-825-4689 | School of Law | Law School and Law Library faculty, staff, students and alumni (email). | Full support for: phone, email, and in-person hardware/software desktop/laptop support; file, print and Exchange email services; iMail webmail; virus identification and removal service; licensed software distribution and installation; terminal services; firewall; remote computer support; web page hosting and support; audio-visual support; computer labs; MS Office Suite & specialized application training and support. | WNHelpdesk 9.1 | 1/30/09 |
| School of Nursing Help Desk | helpdesk@sonnet.ucla.edu | 72666 | School of Nursing | School of Nursing Faculty/Staff | General computer support and consulting for School of Nursing faculty and staff. | 3/2/04 | |
| School of Public Affairs | helpme@spa.ucla.edu | 66767 | School of Public Affairs | Faculty, Staff and students of the School of Public Affairs. | General computer support and consulting. | We use email and phone only. | 1/28/09 |
| SEASnet Computing Facility | help@seas.ucla.edu | x6-6864 | Henry Samueli School of Engineering and Applied Science | Engineering students, faculty and staff. | Networking, wireless access, email services, web services, hardware and software support, student computing labs, and undergraduate course support. | Cerberus Helpdesk | 1/28/09 |
| Social Sciences Computing (SSC) Helpdesk | support@ssc.ucla.edu | x62821 | Social Sciences Computing | Faculty, Staff, and Students in Social Sciences Division as well as any students taking Social Sciences. | ClassWeb, Webmail, Networking, Computer labs, Hardware and Software Support | SSC Ticketing System 4.0. This is the official Social Sciences Computing in-house system. | 1/28/09 |
| Software Central | softwarecentral@ucla.edu | (310)(20)6-4780 | Office of Information Technology | Faculty, Staff and Students who hold software licenses obtained under campuswide agreements administered by Software Central. | Software Central negotiates, coordinates and administers centralized software agreements on behalf of UCLA to provide these products to campus departments at substantially discounted rates. The Software Central Help Desk provides phone, email and walk-in assistance with ordering, installing and using the software products available under these centralized software agreements. As necessary, we refer technical questions to specific vendor support offices for in-depth trouble shooting. We serve as an information resource regarding obtaining software products that are not available under the centralized agreements that we administer. | 10/20/08 | |
| TEC@OID (Teaching Enhancement Center - OID) | tec@oid.ucla.edu | (310) 206-4559 | Office of Instructional Development | Faculty developing instructional materials for undergraduate education (and staff/GAs working under faculty supervision). | TEC@OID offers instructional technology services and faculty development consultation in support of undergraduate instruction at UCLA. The TEC lab offers document scanning, slide scanning, video digitization and transfer between VHS & DV, audio digitization, web design consulting, and software tutorials & training. | 9/15/04 | |
| UCLA Anderson - CS Response | csresponse@anderson.ucla.edu | (310) 825-8549 | Anderson School of Management | Anderson Faculty, Staff and Ph.D. Students | CS Response provides phone, e-mail and in-person hardware and software support; classroom equipment support and maintenance; network account creation; file and print services support; computer configuration and delivery, desktop management; event technical support; computer training lab setup. | 5/28/04 | |
| UCLA Anderson - Student Technology Services (STS) | sts@anderson.ucla.edu | (310) 206-2045 | Anderson School of Management | Anderson Full-Time MBA, Executive MBA and Fully-Employed MBA Students | Assistance in diagnosing & troubleshooting hardware & software problems with laptops. Software installation & configuration of Anderson supported applications and tools (ie. email client, educational software, anti-virus, etc). Software troubleshooting for supported applications and tools only (basic features). Assistance in updating supported software (ie. Microsoft Windows, Office, Sophos Anti-virus, etc.). Virus and spyware removal and prevention. Assistance with wired configuration and troubleshooting. Assistance with wireless configuration and troubleshooting (see the Wireless Support Policy for details). Assistance with AndersoNET account issues (ie. official name changes, year or program changes, password problems, access problems). Assistance with printer connections. Recommendations for preventative maintenance (ie. checklists for weekly, monthly and quarterly maintenance). Web, phone, email and in-person support service points. | Homegrown ticketing system: This program is a joint development of UC Berkeley Haas School of Business and the ACIS Software Development Group. Copyright © 1999-2006 The Regents of the University of California. | 1/28/09 |
| UCLA Career Center ServiceDesk | cc_pmo@saonet.ucla.edu | 2062100 | Career Center | Career Center Staff, UCLA students, UC Alumni | Desktop support, Web application development to deliver career related services to students and alumni. | 5/3/06 | |
| UCLA Economics Computing Group | webservant@econ.ucla.edu | 310 825-2997 | UCLA Department of Economics | Faculty and staff in the Economics Department. | Hardware and software support, networking, email services, wireless network support, Classweb services, and Economics research and graduate lab support. Department web, file and print services. | 3/9/04 | |
| UCLA History Dept. Helpdesk | helphist@history.ucla.edu | x65154 | UCLA History Department | Faculty and Staff in the History Department. | Hardware and software support, networking, email services, wireless network support, Classweb services, and History Gradlab support. | Using a SSC ticketing system and own emails to keep track of problem reports. | 1/28/09 |
| UCLA School Management Program Help Desk | gmatsuda@smp.gseis.ucla.edu | 52488 | GSEIS-School Management Program | Staff of the UCLA School Management Program, a unit of the Graduate School of Education and Information Studies | Technical support, server administration, troubleshooting, repairs, some network troubleshooting; hardware/software purchases and upgrades. Mac OS X/Mac OS X Server support. | 4/18/06 | |
| UCLA Statistics Computing Services | support@stat.ucla.edu | 63089, 44458 | UCLA Department of Statistics | Statistics users | Mac OS X, UNIX, and Windows client and server support. Math Sciences and Statistics networking support. Departmental e-mail and file services support. PHP and Java web application development and support. Mac OS X cluster support. R development and support. Instructional Computing Lab and Learning Resources Center support. Statistical Consulting Center support. | 2/20/04 | |
| URSA OnLine | ursaonln@saonet.ucla.edu | 310-825-1091 | Multiple departments | newly admitted students, current students, alumni | enrollment, grades, GPA, registration status, degree expected term, study list, degree progress report, enrollment appointments, holds, declaration of nonattendance for a term, financial aid summary and awards, financial aid document tracking, BAR account, Summer Sessions account, refund activity, address update, PIN change, challenge question/response change, privacy options | URSA receives email feedback from students. If a bug is identified and confirmed by a member of the URSA team, an AIS Service Request (ASR) is opened. Also, these items end up in Microsoft Project because a programming task is required to fix the bug. | 1/28/09 |